Estate Agents sometimes tend to get a ‘bad press’ but I am writing to say how pleased I am that you have at last achieved the sale of my house. It has been a long haul in somewhat adverse conditions but we have got there in the end. I would like to place on record my satisfaction with all that you have done on my behalf. I consider that at all times you have represented James Winn Ltd in a wholly professional manner, with unfailing courtesy and with my best interests at heart. I have been impressed by the way you have always kept me informed about progress (Or lack of it) through my daughter & her husband: they can think of no occasion when you have said you would do something and subsequently failed to do it, and that is rare these days